Program Services
This is where our mission becomes real. Program Services works alongside our Direct Support Professionals to turn plans into everyday support, helping members build lives with greater independence, choice, dignity, and connection to their communities. From coordinating services and staffing to advocating for what each person wants and needs, Programs helps make sure the support we promise is the support we deliver.
How Program Services Supports AFS
For the Agency
Program Services is where the day-to-day work of our mission happens. The team coordinates direct services, staffing, documentation, member plans, benefits, and relationships with outside partners while helping ensure the services we provide meet regulatory requirements and the standards we set for ourselves.
For Our Members
Every member deserves support built around who they are, not simply the services they receive. Programs helps members identify their goals, protect their choices and rights, maintain important benefits, connect with resources, and receive services that support the life they want to build.
For Our Employees
Great support depends on people having what they need to do their jobs well. Programs works closely with DSPs to coordinate staffing, provide direction on member plans and goals, answer questions, address concerns, and help employees understand how to provide consistent, person-centered support.
How Program Services Helps
Your Service Plan
Your goals, preferences, needs, and choices should guide the support you receive. We help coordinate and update each member’s Person-Centered Service Plan so it reflects what matters to them and the support they need to work toward their goals.
Your Services
A plan only matters if it becomes meaningful support in everyday life. We help coordinate the services authorized for each member and work with members, families, DSPs, and other partners to make sure those supports are carried out in a way that reflects the member’s needs, goals, and choices.
Your DSP Team
The relationship between a member and their DSP matters. We coordinate staffing and schedules while considering coverage, compatibility, and each member’s individual needs so DSPs can provide consistent, person-centered support.
Your Benefits
Losing important benefits can affect nearly every part of someone’s life. We help members navigate annual renewals and required paperwork for Medicaid, SNAP, HUD, waiver services, and other benefits to help prevent unnecessary gaps in support.
Your Goals & Progress
Progress looks different for every person. We review documentation and goal information to understand what is working, recognize progress, and identify where a member’s support may need to change.
Your Voice & Choices
Members should have a meaningful voice in the decisions that shape their lives. We advocate for each person’s preferences, rights, choices, and opportunities to be part of their community, because person-centered support begins by listening
Your Resources
Sometimes the right support extends beyond AFS. We help members and families connect with community resources, transportation, specialized equipment, and other services that can make everyday life safer, easier, and more independent.
Coordinating Your Support
Good support depends on people working together. Programs helps connect members, families, DSPs, care coordinators, PASSE organizations, and other partners so everyone has the information they need and services can move forward without unnecessary confusion.
Have a Question About Your Services?
Whether you have a question about your services, benefits, DSP support, goals, or something you’re unsure about, you don’t have to figure it out alone. Program Services is here to listen, help you understand your options, and work with you on what comes next.