Information Technology
Technology should make work easier, not simply add more technology. At AFS, we believe technology is most powerful when it serves as an accelerator, strengthening good ideas, simplifying good processes, and removing unnecessary work. Our goal is to give employees tools that work for them, so they can spend less time navigating systems and more time focused on what matters most…the people we serve
How IT Supports AFS
For the Agency
IT provides the technology foundation AFS relies on to operate securely, efficiently, and reliably. We manage the systems, devices, infrastructure, access, and security that keep the agency connected while using automation and emerging technology to simplify processes, reduce unnecessary work, and help good ideas work even better.
For Our Members
Much of IT’s work happens behind the scenes, but its purpose reaches our members every day. Reliable systems, secure information, accessible technology, and simpler processes give employees more time to focus on providing quality supports instead of fighting with technology or unnecessary administrative work.
For Our Employees
IT gives employees secure, reliable tools that make everyday work easier. We provide technology, access, support, and guidance while constantly looking for opportunities to automate repetitive tasks, remove unnecessary steps, and simplify how work gets done. If technology can do the busywork, we would rather let it.
How IT Helps
Your Accounts & Email
We make sure you have the email, accounts, and access you need to do your job. Whether you’re new to AFS, need access to something, or simply can’t get into your account, we’re here to help get you where you need to go.
Your Devices
Your agency computer, iPhone, or iPad should be ready when you need it. We handle the setup, security, updates, and management behind the scenes so you can focus on your work instead of managing your technology.
Your Apps & Systems
The apps and systems you use should make your job easier. We manage tools like Microsoft 365, Jotform, Laserfiche, and other agency software while looking for ways to simplify how they work and reduce the steps it takes to get things done.
Your Support
Technology does not always cooperate. When something stops working, doesn’t make sense, or gets in the way of your job, we’re here to help. Our goal is to solve the problem, explain what you need to know, and get you back to your work with as little frustration as possible.
Your Security & Privacy
Keeping AFS information safe is something we all share, but you don’t have to figure it out alone. We put safeguards in place, help you recognize potential threats, and give you support when something doesn’t look right.
Making Work Easier
If a task is repetitive, takes too many steps, or feels harder than it should, we look for a better way. We use automation, AI, and emerging technology to reduce busywork, simplify everyday tasks, and give you more time to focus on the work that actually needs you.
Our Digital Presence
Our website and social media help people connect with AFS before they ever walk through our doors. We manage these spaces to make information easier to find, keep our community informed, and make sure the way AFS appears online reflects who we are and the people we serve.
Technology That Fits
New technology should solve a real problem, not create another one. We evaluate software, devices, services, and emerging tools with AFS employees and members in mind, choosing technology that is useful, responsible, and makes sense for the way we actually work.